I originally started to write this post about what ever happened to customer service, but in the course of writing it I saw that the real problem is the lack of pride that is put forth in today’s society that is the real problem.
What ever happened to the good old days when you would walk into a store and the employees would be falling over each other to try and help you. Nowadays you walk into a store you are lucky if you even get acknowledgement that you are even there, which some of that is due to stores being short staffed due to cutbacks from a lot of companies. But a majority of those that are working are usually preoccupied with their own things, whether it be texting on their phones or have a group meeting so they can discuss what they did last night.
For this post, I get to use another example from my life that just happened last weekend. I went to a store (it will remain anonymous) to get a full-sized rim and tire for my van for when I drive on crappy roads during my travels (I would really prefer not to have to use the manufacturers spare). Unfortunately, they were sold out of the size that I needed, so I figured that they could order one in for me since I wasn’t in a big hurry for it. He basically told me that for $230.00 he wasn’t going to waste his time ordering it in because they wouldn’t make any money on it. But if I wanted I could drive to one of their other stores which were both about an hour away and get one there. By the way the employee that I was interacting with was one of the managers and basically, he was too busy to deal with a customer.
Needless to say, I left that store and went to another store that was in town. Luckily, they had one but it was at lunchtime and the only service guy they had left was just about to go for lunch. This is where great customer service or just plain old taking pride in what you do. The lone service guy came up to me and said he would take his lunch later and get the job done right away so that I wouldn’t have to come back later to get it. I was so impressed with him, he was willing to go the extra mile to ensure that customers were looked after in a timely manner. Needless to say, I thanked him very much and this company will get all of my business from now on.
I guess the moral to this post is that when you are employed by a company, no matter if its doing a job that you enjoy or not, whether its high paying or minimum wage, they are paying you to perform a service of some sort so take some pride in what you are doing or maybe it’s time for you quit that job and find one that motivates you to give 100% to it.
In our next post, we will touch on the subject of being proactive instead of reactive in life.
If you have something that you see in everyday life that just wants you to shake your head or actually shake the person and say enough is enough, then we’d love to hear from you, you can write it anonymously if you’d like, just try to keep it politically correct. We are not here to bash anyone, just trying to get them understand that maybe if life is always negative then it’s time to change some things in your life to make it better.
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